Return Policy Purocigarslounge.com
- If you are not satisfied with your purchase, you may return the item to PuroCigarlounge.com within 15 days of receipt of your order for an exchange, credit, or refund. Returns take up to 10 business days from receiving a return to process.
- Before returning the item, please contact us at [email protected] and we will send you a Return/exchange Authorization Request Form.
- Please indicate your name, order number, items you are returning, and the reason for return. Include any picture of the product if received damaged.
- Every shipment is inspected for quality and undergoes a series of several spot-checks to ensure accuracy and quality.
- Purocigarlounge.com may determine that a refund can be issued without requiring a return. You will be notified by a store associate if we do not require that you mail your item back for a refund.
- Returned items must be in new condition with original packaging and accessories.
- If you are returning cigars, please send them in the original condition that you have received them, including packaging and accessories. Samplers and singles must be returned in a zip lock bag with humidifier pouch. Cigars that are shipped in cellophane wrap must be returned with their original cellophane wrapping.
- Please do not return half smoked cigars. The half smoked cigars will not be refunded, and the odor of burnt tobacco will ruin the cigars that are left in the box. If you return a half smoked cigar with the rest of the cigars, we will not accept the return.
- If the item you’re returning was a gift, please note that the refund will be issued to the gift buyer.
Calculating Refund Amounts
- If you purchased a box of cigars and are not returning the full box, the cigars that you keep will be deducted from your refund at the selling price listed for the single on our website.
- Any item that has obvious signs of use, refund will equal 50% of item’s price.
- Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error, refund may be granted up to 50% of item’s price.
- Shipping and handling charges are non-refundable, except when the return is a result of our error. If you return any items from an order that received Free Shipping, the original shipping cost associated with the returned item or items will be deducted from the refund amount. If you returned only one item from a multi-item shipment, you will be reimbursed only for the shipping fee of the item you have returned.
- If you return an item using a return label provided by us and the reason for return is not a result of our error, the cost of return shipping will be deducted from your refund.
- You may also ask to receive a replacement or exchange for another item. No restocking fee is charged, excluding special orders, if the items are returned in perfect condition within 15 days of receipt of shipment.
International Orders
- Orders returned unclaimed by the Post Office or that are refused by the customer abroad will be charged a 20% restocking fee.
